Effective date: July 12, 2026
This Privacy Policy explains how Los Santos Customs Shop (“we,” “us,” or “our”) collects, uses and protects information in connection with lossantos-customs.shop, quote requests and customer support.
1. Information we may collect
When you contact us, you may provide your name, phone number, email address, vehicle details, photos, service location, requested parts or services, and the contents of your messages. If you make a purchase, we may also process order, invoice, payment status and delivery information. Please do not send full payment-card credentials through website forms or chat.
2. How we use information
- To answer questions and prepare quotations.
- To check apparent part compatibility and arrange installation.
- To process orders, coordinate delivery and provide service updates.
- To maintain transaction, warranty and customer-support records.
- To protect our website, customers and business from abuse or fraud.
- To comply with applicable legal and accounting obligations.
3. Contact form and WhatsApp
The contact form on this website prepares a message and opens WhatsApp. The form itself does not submit information to or store information on our web server. Once you continue through WhatsApp or email, your communication is also governed by the relevant provider's privacy practices.
4. Cookies and technical data
The current website does not require advertising cookies to function. Our hosting or security provider may automatically process limited technical logs such as IP address, browser type, requested pages, timestamp and security events to deliver and protect the website. If analytics or advertising technology is added later, this Policy and any required consent controls should be updated before use.
5. Sharing of information
We may share information only when reasonably necessary with parts suppliers, delivery services, installation partners, hosting or communications providers, professional advisers, payment providers, or public authorities when required by law. We do not sell personal information.
6. Retention
We retain information only for as long as reasonably needed for quotations, service delivery, warranties, dispute resolution, legitimate business records and legal obligations. Retention periods vary according to the type of record and applicable requirements.
7. Security
We use reasonable administrative and technical safeguards. However, no website, email or messaging system can be guaranteed completely secure. Avoid sending unnecessary sensitive information.
8. Your choices and rights
Depending on applicable law, you may ask to access, correct or delete personal information we hold, or object to certain processing. We may need to verify your identity and may retain records where legally required.
9. International processing
Our service providers may process data in different countries. Where required, we take reasonable steps to use appropriate safeguards for such processing.
10. Children
Our products and services are intended for vehicle owners and authorized customers, not children. We do not knowingly solicit personal information from children.
11. Updates
We may update this Policy to reflect operational, legal or technology changes. The effective date above will identify the latest published version.
12. Contact us
For privacy questions or requests, email [email protected] or contact us on WhatsApp at +855 9546 2523.